Diald Client Terms and Conditions

Terms and Conditions applicable to clients using Diald

These terms and conditions are the contract between you and Diald ("us", "we", etc). By visiting or using Our Website, you agree to be bound by them. Coaches may also impose additional terms and conditions to which your contract with them will be subject.

Diald is a trade name of [DIALD LEGAL COMPANY NAME], company number [COMPANY NUMBER], incorporated in England and Wales, whose registered office is at [REGISTERED OFFICE].

Last updated: 26 September 2026

Questions about these terms can be sent to support@diald.coach.

You must be at least 18 years old and legally able to enter into a binding contract to use Diald or purchase a Service.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website and stop using Our Website or the services immediately.

1.Definitions

2.Our contract

1. 2.1.

   Diald is neither a buyer nor a Coach of Services offered for sale. We are neither a principal nor agent in a buying transaction.

2. 2.2.

   Diald is a marketplace. We are agents of a Coach only to the extent of providing Our Website as a platform for sale of their Service and collecting and forwarding your money.

3. 2.3.

   We welcome any comment or complaint about a Coach made through Our Website or sent to support@diald.coach. We may investigate and act on a complaint in our discretion for the benefit of Diald users.

4. 2.4.

   The Coach is responsible for supplying each Service. Diald provides the marketplace, collects payment and operates the issue and review process described below.

5. 2.5.

   Our role in a purchase is limited to providing the marketplace, collecting and forwarding payment, administering the seven-day Plan review process, and taking any action permitted by these terms.

6. 2.6.

   These terms and conditions regulate the business relationship between you and us. By using Our Website free of charge, you agree to be bound by them.

7. 2.7.

   We provide a marketplace for the supply of Services. Except for the responsibilities expressly accepted in these terms, we are not responsible for:

   1. 2.7.1

      your locating and ordering a Service;

   2. 2.7.2

      your choice of a Service;

   3. 2.7.3

      any aspect of the provision of the Service;

   4. 2.7.4

      a Coach's performance of a Service, subject to the seven-day Plan review process below;

   5. 2.7.5

      the outcome of a complaint except where Diald expressly agrees to administer a refund or payment decision under these terms.

8. 2.8.

   Your contract for the Service is with the Coach. You should first use Diald's issue process or contact the Coach. Diald may investigate, hold a payout, refund the client or release payment to the Coach in accordance with these terms.

9. 2.9.

   We may change this agreement in any way at any time. The version applicable to your contract is the version which was Posted on Our Website at the time that the contract was made.

3.Territory and international use

1. 3.1.

   Diald is operated for users and transactions in Great Britain (England, Wales and Scotland). We do not represent that Our Website or any Service is appropriate, lawful or available in any other country.

2. 3.2.

   If you access Our Website or purchase a Service from outside Great Britain, you do so on your own initiative and are responsible for complying with any laws that apply to you and to the transaction in your location.

3. 3.3.

   Nothing in this paragraph or elsewhere in these terms excludes any mandatory consumer right or any liability that cannot lawfully be excluded.

4.Your account and personal information

1. 4.1.

   When you visit Our Website, you accept responsibility for any action done by any person using your name, account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

2. 4.2.

   You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.

3. 4.3.

   You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

5.The buying procedure

1. 5.1.

   Unless it is clear to the contrary, you may assume that every sale is made by the Coach in the course of his business.

2. 5.2.

   Prices listed on Our Website by Coaches are inclusive of any applicable sales tax.

3. 5.3.

   Services may be offered for sale subject to any discount or promotion arranged between Diald and the Coach.

4. 5.4.

   Subject to discounts and promotions, Services are offered for sale at a fixed price. VAT may be due and will be either included in the price or shown separately.

5. 5.5.

   Services will be provided at the times and places specified in the website or otherwise in terms and conditions of each Coach.

6. 5.6.

   Once your payment for a Service has been accepted, the price for that purchase cannot be increased.

7. 5.7.

   All prices and payments on Our Website are in pounds sterling (GBP), unless expressly stated otherwise.

8. 5.8.

   Every sale will be subject to the laws applicable but there shall not be implied any right which is neither a legal right nor set down in these terms and conditions.

9. 5.9.

   For security purposes (yours and ours) we will not permit more than a maximum number of transactions with you in a given period of time.

10. 5.10.

    To make future use of Our Website easier and faster, we retain the account and contact information you provide. Payments are processed by Stripe. We do not receive or retain your full payment card details. For details about personal information, please see our Privacy Policy at https://diald.coach/privacy.

6.Security of your payment card

We take care to make Our Website safe for you to use.

1. 6.1.

   Card payments are processed by Stripe in a secure payment environment. Stripe encrypts and processes your payment card or bank account details.

7.Diald seven-day Plan review process

1. 7.1.

   When you purchase a Plan through Diald, you have seven days from successful payment to review it and raise an issue through Diald before the Coach's payout becomes eligible for release.

2. 7.2.

   You may raise an issue if the Plan is missing, incomplete, materially different from its listing, or otherwise not supplied as agreed.

3. 7.3.

   The seven-day review process is subject to the following conditions:

   1. 7.3.1

      you must submit the issue within seven days using the issue link provided on the checkout success page, purchase receipt or purchases area of your account;

   2. 7.3.2

      when a valid issue is submitted in time, Diald may hold the Coach's payout while the matter is investigated;

   3. 7.3.3

      you must provide truthful and accurate information and any evidence reasonably requested;

   4. 7.3.4

      Diald may request information from you and the Coach and may decide to refund the purchase or release the payout to the Coach;

   5. 7.3.5

      the seven-day process is a Diald marketplace process and does not replace or limit any statutory rights you may have.

8.Cancellation and refunds: Service terms

Your contract for a Service is with the Coach. Diald administers the seven-day Plan review process described above, but the Coach remains responsible for complying with consumer law and for the Service supplied.

1. 8.1.

   Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel a service contract, you may cancel it within 14 days of entering into it.

2. 8.2.

   If you want the Coach to start work before the 14-day period has passed, you may be asked to request immediate performance and acknowledge the effect that this may have on your cancellation rights.

3. 8.3.

   If work begins during the cancellation period and you later cancel where cancellation remains available, you may have to pay for work properly carried out up to the time of cancellation.

4. 8.4.

   Where a refund is legally due following cancellation, the Coach must provide it within the period required by law. Different rules may apply to digital content or personalised Plans supplied immediately; any required information, request or acknowledgement should be presented at checkout.

9.How we handle your Content

1. 9.1.

   Our Privacy Policy explains how personal data is handled and is available at https://diald.coach/privacy.

2. 9.2.

   If you Post Content to any public area of Our Website it becomes available in the public domains. We have no control over who sees it or what anyone does with it.

3. 9.3.

   Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

4. 9.4.

   Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

5. 9.5.

   You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you;

6. 9.6.

   You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

7. 9.7.

   Please notify us of any security breach or unauthorised use of your account.

10.Restrictions on what you may Post to Our Website

We invite you to Post Content to Our Website in several ways and for different purposes. We have to regulate your use of Our Website to protect our business and our staff, to protect other Users of Our Website and to comply with the law. These provisions apply to all Users of Our Website.

We do not undertake to moderate or check every item Posted, but we do protect our business vigorously. If we believe Content Posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.

You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:

1. 10.1.

   be unlawful, or tend to incite another person to commit a crime;

2. 10.2.

   consist in commercial audio, video or music files;

3. 10.3.

   be obscene, offensive, threatening, violent, malicious or defamatory;

4. 10.4.

   be sexually explicit or pornographic;

5. 10.5.

   be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

6. 10.6.

   use a Posting to solicit responses unconnected with the purpose of Our Website or the terms proposed by this agreement;

7. 10.7.

   request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself;

8. 10.8.

   be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person. Examples are: sending private messages with a commercial purpose, or collecting information with the intention of passing it to a third party for his commercial use;

9. 10.9.

   include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

10. 10.10.

    facilitate the provision of unauthorised copies of another person's copyright work;

11. 10.11.

    link to any of the material specified in this paragraph;

12. 10.12.

    use distribution lists that include people who have not given specific permission to be included in such distribution process;

13. 10.13.

    send age-inappropriate communications or Content to anyone under the age of 18.

11.Your Posting: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

1. 11.1.

   hyperlinks, other than those specifically authorised by us;

2. 11.2.

   keywords or words repeated, which are irrelevant to the Content Posted.

3. 11.3.

   the name, logo or trademark of any organisation other than yours.

4. 11.4.

   inaccurate, false, or misleading information;

12.Removal of offensive Content

1. 12.1.

   For the avoidance of doubt, this paragraph is addressed to any person who visits Our Website for any purpose.

2. 12.2.

   We are under no obligation to monitor or record the activity of any User of Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

3. 12.3.

   If you are offended by any Content, the following procedure applies:

   1. 12.3.1

      your claim or complaint must be submitted using the reporting route on Our Website or by email to support@diald.coach and must contain enough information for us to identify the Content and understand the complaint;

   2. 12.3.2

      we shall remove the offending Content as soon as we are reasonably able;

   3. 12.3.3

      after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

   4. 12.3.4

      we may re-instate the Content about which you have complained or we may not.

4. 12.4.

   In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

5. 12.5.

   You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

13.Security of Our Website

1. 13.1.

   If you violate Our Website we shall take legal action against you.

2. 13.2.

   You now agree that you will not, and will not allow any other person to:

   1. 13.2.1

      modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

   2. 13.2.2

      link to our site in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a User who accessed Our Website by typing the URL into a standard browser;

   3. 13.2.3

      download any part of Our Website, without our express written consent;

   4. 13.2.4

      collect or use any product listings, descriptions, or prices;

   5. 13.2.5

      collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

   6. 13.2.6

      aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

   7. 13.2.7

      share with a third party any login credentials to Our Website;

3. 13.3.

   Despite the above terms, we now grant a licence to you to:

   1. 13.3.1

      create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

   2. 13.3.2

      you may copy the text of any page for your personal use in connection with the purpose of Our Website or a Service we provide.

14.Copyright and other intellectual property rights

1. 14.1.

   All Content on Our Website, for example page text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of either us or our affiliates or suppliers of Services for sale. It is all protected by international copyright laws.

2. 14.2.

   You may not copy, or in any way exploit any of the content, except as is expressly permitted in this agreement or with our written consent. For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.

15.Interruption to the Diald service

1. 15.1.

   We give no warranty that our service will be satisfactory to you.

2. 15.2.

   We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of our service for repairs, maintenance or other reason. We may do so without telling you first.

3. 15.3.

   You acknowledge that our service may also be interrupted for reasons beyond our control.

4. 15.4.

   You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to Diald service.

16.Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of:

1. 16.1.

   your use of the Diald service;

2. 16.2.

   the breach or violation of this agreement by you;

3. 16.3.

   the infringement by you of any intellectual property or other right of any person or entity;

4. 16.4.

   your failure to comply with any law;

5. 16.5.

   a contractual claim arising from your use of Our Website and purchase of Service.

17.Our disclaimers

1. 17.1.

   Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

2. 17.2.

   We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website.

3. 17.3.

   The Diald Website and Diald services are provided “as is”. We make no representation or warranty of any kind, express or implied, including, without limitation, any warranty that either of them will be:

   1. 17.3.1

      of satisfactory quality;

   2. 17.3.2

      fit for a particular purpose;

   3. 17.3.3

      available or accessible, without interruption, or without error;

18.Disclaimers about the Service

1. 18.1.

   All of the Content on Our Website relating to any Service has been provided by a Coach. We do not accept responsibility for the accuracy of any claim or advertisement.

2. 18.2.

   We make no representation, warranty or other provision with regard to the Services and you acknowledge that you do not rely on any made by us, but solely on your contract with a Coach.

3. 18.3.

   So far as concerns Services you purchase through Our Website, we are not liable for:

   1. 18.3.1

      any Service complying with the requirement of any law or being available;

   2. 18.3.2

      the Coach performing his contract;

4. 18.4.

   We give no warranty, representation or undertaking whatever as to the continuing business of a Coach or that any Service offered for sale by a Coach will be useful or suitable for you;

5. 18.5.

   We and the Coach may take any action reasonably required from time to time to protect the Coach's interests and ours in connection with a breach or possible breach of the Regulations.

6. 18.6.

   You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Coach.

19.Dispute resolution

The following terms apply in the event of a dispute between the parties:

1. 19.1.

   If you are not happy with our services or have a complaint, you must tell us by email at support@diald.coach.

2. 19.2.

   For a complaint about a review, please also follow the Diald Reviews Policy at https://diald.coach/reviews.

3. 19.3.

   If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

20.Miscellaneous matters

1. 20.1.

   If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

2. 20.2.

   If you are in breach of any term of this agreement, we may:

   1. 20.2.1

      terminate your account and refuse access to Our Website;

   2. 20.2.2

      remove or edit Content, or cancel any order at our discretion;

   3. 20.2.3

      issue a claim in any court.

3. 20.3.

   Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.

4. 20.4.

   No failure or delay by us to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

5. 20.5.

   When you visit Our Website or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Website. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.

6. 20.6.

   Any communication to be served on either of the parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

1. 20.7.

   This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies may be enforced under that Act.

2. 20.8.

   We shall not be liable for any failure or delay in our performance of this agreement caused by circumstances beyond our reasonable control.

3. 20.9.

   In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

4. 20.10.

   This agreement is governed by English law. If you are a consumer resident in Great Britain, you may bring proceedings in the courts of the part of Great Britain in which you live. Nothing in this clause removes any mandatory protection available to you under the law of your country of residence.